Connection & Devices
Wi-Fi drops, dead zones, and slow rooms
Printers and "it used to work" issues
Seattle's Patient Tech Support That Solves the Problem
Your Neighborhood Tech Companion
Not sure what is wrong with your tech or where to start? I am Tom, your tech therapist. I troubleshoot calmly, explain clearly, and leave you with steps you can repeat without stress.
Quick Consult
15–20 min
Clear next steps in one short call.
How It Works
Three simple steps — no long-term contracts, no upsells.
Quick Consult
15–20 minutes. We walk through the issue, talk through options, and give you a clear estimate.
We scope the issue and outline practical next steps.
Clear Estimate
No surprises. You'll know exactly what the fix involves — remote or in-home — before committing to anything.
Problem Solved
Remote support from your couch, or I come to you. Patient, thorough, and no jargon.
How I Can Help
Patient support and real solutions for any tech frustration — home or small business. If it's complicated, that's fine — I'll break it down and handle it step by step.
Wi-Fi & Network Solutions
Dead zones, drops, slow rooms. Router setup, mesh networks, and stable connections done right — without paying for a faster plan you don't need.
New Device Setup
Computer, phone, or tablet setup from scratch. Data transfers, app configuration, cleanup, and backups done properly the first time.
Email & Accounts
Setup, recovery, and security basics. Get back into locked accounts, set up two-factor authentication, and keep everything safe.
Smart Home Setup
Speakers, cameras, locks, thermostats, and more. Get devices connected, working together, and actually reliable.
Consulting & Buying Guidance
Thinking about buying hardware or software? Get honest advice before you spend money and avoid buyer's remorse.
Patient Tutoring
Learn at your own pace, any age, any skill level. No condescension, no rushing — just clear answers to real questions.
Simple, Honest Pricing
No hidden fees. No upsells. Just straightforward help.
Quick Consult
Included
15–20 min
Initial call to understand the issue and map your next step clearly.
Remote Support
$42/hr
General issues
Phone or screen-share help for everyday troubleshooting and fixes.
Business Support
Fee varies
Specialized, robust work
Websites, workflows, audits, and complex project support.
In-Home Support
Rate varies
By project or task
On-site help quoted by scope, complexity, and travel.
Rates in USD. Business and in-home work are scoped first, then quoted clearly.
Common Problems I Fix
The "it was working yesterday" stuff, and plenty more.
Accounts & Security
Email setup, recovery, and security
Accounts locked, passwords lost, and suspicious alerts
Home & Setup
Smart home devices that will not stay connected
New device setup and clean data transfer
Need Deeper Work?
Consulting, audits, and structured support for business owners, teams, and complex setups. Every package starts with a quick consult.
Clarity Audit
Ranked issues, annotated screenshots, and quick wins that make the biggest difference first.
Speed Tune-Up
Find bottlenecks, fix the biggest constraints first, and verify improvements after changes.
Security Basics Setup
Password manager + 2FA rollout, recovery plan, and backup checks you can maintain.
Smart Home Blueprint
What to buy, a reliable layout, install plan, and what to avoid before spending money.
Workflow Cleanup
Simplify tools, reduce steps, build a repeatable routine your team can actually follow.
Buy-Right Plan
2–3 options across budget tiers with clear tradeoffs and a list of what not to buy.
Website Rescue
Fix broken or slow pages, improve polish, cover SEO basics, and stabilize the site.
Design, Dev & Strategy
UX audits, design systems, Python/JS/TS development, and team technical growth.
Full capabilities →Serving Seattle Neighborhoods
In-home visits within these areas. Remote support available anywhere.
Green Lake
Wallingford
Phinney Ridge
Ballard
Queen Anne
Capitol Hill
Greenwood
Ravenna
U District
Laurelhurst
Madison Park
View Ridge
Maple Leaf
& nearby
Ready to Fix That Tech Headache?
Start with a quick consult call. Get clear next steps and a straightforward estimate.